Frequently Asked Questions

Orders arrive within 7 days of being placed, and usually sooner. That covers picking and packing, the flight from Panama and delivery to your door.

Shipping is a flat $9.99, and free on orders over $50. There is one service — everything travels the same way, so there is no faster option to buy. You'll get a tracking number once your order is on its way.

Anywhere in the United States: all 50 states, the District of Columbia and US territories. We do not ship outside the USA at the moment.

Your coffee is sourced in Panama and flown direct to you. We handle export and import ourselves, so there is nothing to pay on delivery — the price at checkout is the price.

We take great care in packaging our coffee, but if your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We'll send you a replacement at no cost or issue a full refund.

Orders can be modified or cancelled within 2 hours of placement. After that, they enter our processing system and cannot be changed. Please contact us immediately at [email protected] if you need to make changes.

Shipping is $9.99 for orders under $50. Orders of $50 or more ship free! Either way it arrives within 7 days, with tracking included.

We buy in small quantities from the producers who roast it, and dispatch promptly, so your coffee spends as little time as possible in storage before it reaches you.

Where the producer prints a roast date on the bag, you will find it there.

The grind size depends on your brewing method:

• Extra Fine: Turkish coffee
• Fine: Espresso machines
• Medium-Fine: Pour-over, AeroPress
• Medium: Drip coffee makers
• Coarse: French press, cold brew
• Whole Bean: For those who prefer to grind at home

Not sure? We recommend whole bean and grinding at home for maximum freshness!

Many of our coffees are certified organic, and all are ethically sourced. Each product page indicates whether a coffee is organic certified. We work directly with farmers who use sustainable farming practices, whether certified or not.

Single-origin coffee comes from one specific region, farm, or cooperative, rather than being a blend of beans from multiple locations. This allows you to experience the unique flavor characteristics of that particular terroir and growing conditions.

Store your coffee in an airtight container in a cool, dark place away from heat, light, and moisture. Avoid the refrigerator or freezer, as moisture can damage the beans. For best flavor, use within 2-3 weeks of the roast date for whole beans, or within 1 week for ground coffee.

We want you to love your coffee! If you're not completely satisfied, contact us within 30 days of your purchase for a full refund or replacement. We stand behind the quality of our products 100%.

Contact our customer service team at [email protected] with your order number and reason for return. We'll provide instructions and, in most cases, send you a prepaid return label.

Once we receive your return, refunds are processed within 3-5 business days. The refund will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank.

Absolutely! If you'd like to try a different coffee, just let us know when you contact us about your return. We'll send you a replacement right away and provide a return label for the original item.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover). Payments are processed securely by Stripe; your card details never touch our servers.

Yes! We use industry-standard encryption and security measures. Your payment information is processed through secure payment gateways and is never stored on our servers. We are PCI DSS compliant.

You can checkout as a guest for one-time purchases. Creating an account keeps every order you place in one place, so you can check on any of them without digging out an order reference, and fills in your name and email at checkout.

Click on "Sign In" and then "Forgot Password." Enter your email address and we'll send you a link to reset your password. If you don't receive the email within a few minutes, check your spam folder or contact support.

Currently, we support one payment method per order. If you have a gift card or store credit, it will be applied first, and the remaining balance can be paid with your preferred payment method.