Shipping Policy
Last Updated: December 25, 2025
We ship from Panama direct to you anywhere in the USA, usually inside a week. Here is what that means for rates, timings and tracking.
Shipping Information
We take pride in getting your fresh coffee to you quickly and safely. All orders are carefully packaged to ensure your coffee arrives in perfect condition.
What We Ship
- Whole bean and ground coffee in 8oz, 12oz and 16oz bags
Processing Time
Orders are roasted and dispatched within 1-2 business days (Monday-Friday, excluding holidays). Orders placed after 2 PM Panama time are processed the next business day.
Shipping Rates
Shipping
- Arrives within 7 days of your order
- Flown direct from Panama
- Tracking included
- FREE on orders $50+
Note: One flat rate to every US address, including Alaska, Hawaii and US territories. There is nothing extra to pay on delivery.
Estimated Delivery Times
Orders arrive within 7 days of being placed, and usually sooner. That window covers roasting, the flight from Panama and delivery to your door — it is not a shipping estimate that starts once the parcel leaves us.
Order Placed
You'll receive an order confirmation email immediately
Processing (1-2 days)
We pick and pack your order
Shipped
You'll receive a tracking number via email
Delivered
Enjoy your fresh coffee!
Delivery Delays
While we strive to meet delivery estimates, delays may occur due to weather, carrier issues, or unforeseen circumstances. We are not responsible for delays caused by the shipping carrier.
Where We Ship
We deliver to all 50 states, the District of Columbia, and US territories. We do not currently ship anywhere outside the United States.
Your coffee is sourced in Panama and flown direct to you, which is why a bag arrives as fresh as it does. There is nothing for you to do about customs: we handle export and import, and the price you see at checkout is the price you pay.
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can track your package using:
Questions? We're Here to Help
Our customer service team is available to assist you with shipping questions.